RentPayor
Support
Call, WhatsApp, or fix the usual RentPayor issues fast.
Talk to us
Joel Mbaka • +254 717 990 442
Common fixes
Landlord support
Adding units
If the add button is locked, check your plan limit first.
Statement import
Use clean bank PDFs or spreadsheets; review matches before approving.
Payment matching
We compare invoice reference, tenant name, unit, and amount, not payment date.
Match confidence
High can auto-match; medium needs review; low or very low should be checked manually.
Subscription
Use Restore if you paid but the app still shows Free.
Common fixes
Tenant support
Lease missing
Ask your landlord to confirm the phone number on your lease.
Wrong invoice
Check the period, amount, and unit before paying.
Payment proof
Submit the exact reference from M-Pesa, bank, or your receipt.
Landlord help
For rent changes or lease details, contact your landlord first.
Legal & account
Privacy · Terms · Delete account
App version 1.0.0
RentPayor • Built for landlords